About Capresso

In 1994, Capresso was launched by Michael Kramm, former president of Krups USA, to serve a specific purpose: to provide innovative coffee and espresso machines for those who want the best. After popularizing high-end coffee makers and the home espresso market for more than 20 years it was time to develop machines which cater to the sophisticated American coffee connoisseur.

The Best Machine
Mr. Kramm believes that the high-end category in the US is currently far from satisfied. "Today Europe shows clearly that there is a next step in how people consume coffee, a step still to be taken by many people here," he explains. "When Europeans go to a specialty store, they are drinking coffee prepared on the principle of pressure-brewed coffee. Our Super-Automatics deliver pressure brewed coffee consistently better and fresher than most American coffee bars."

No Compromise
"When you work for a large multi-national company there are certain things you can't do. Products have to appeal to many customers. So you aim more for the middle. Now we can concentrate on what I know is the best solution for the true coffee lover, not necessarily the most affordable.

Patented Designs and Advanced Technology
Through new, patented designs, Capresso makes it's machines easy to use and easy to care for. Equally important are the design aspects and the quality of the materials used. "A coffee maker sits on the kitchen counter 365 days of the year. It should look great and compliment any kitchen."

High Quality
"Frankly, our machines are not for everyone," he concludes. "But for those who won't settle for second best, we produce high-quality European products that deliver superior performance with utmost convenience and reliability."

About Jura-Capresso
Jura-Capresso Automatic Coffee Centers - A New Class All By Itself!
In 2002, Jura AG, founded in 1931 in Switzerland and Capresso Inc., founded 1994 in the USA, have joined forces to bring you the finest Automatic Coffee Centers. With innovative and user friendly features such as interchangeable frother systems, easy to read multi-language LED displays, elegant coffee brewing illumination, instructive video tapes the IMPRESSA models offer a level of sophistication and high-end design not found anywhere else today. Click on "Products", then "Automatic Coffee Centers" to see the full line of Fully Automatic Coffee and Espresso Centers.

 


Testimonials

User comments on specific Capresso items are listed with the individual product.

People and Attitudes Make a Difference!
Once you own a Capresso product we want to make sure that you feel completely comfortable about your decision. We’re happy to share with you some of the comments we received from customers who dealt with our customer service department.

"Capresso has top-of-line customer service. Real people answer the customer service phones and are very knowledgeable about the products and parts. Parts ordered were delivered very quickly and a confirmation follow-up phone call was even received. It's just a wonderful thing to know that you are dealing with real people who care. As long as your service remains so high, I will always be a loyal customer. I even bought three coffee makers as Christmas gifts for friends this year!"
K.H., MD

"I cannot tell you how impressed I am with your service. There wasn't a single hassle in dealing with your company. My warranty was honored with no questions asked and your customer service reps were extremely friendly. Thank you so much for the wonderful service. On a scale from 1 to 10, I rate your company and products a 20!"
C.S., CA

"I absolutely had to take a moment to...write you my thoughts. Quite honestly, I am so completely impressed with your company - I am at a lack of words. The quality of your product is superb...and the fact that your company backs their products; you’ve restored my faith in businesses."
D.L., FL

"If a customer service rep can destroy or promote a company’s image, your company should take off like a missile..."
K.L., SC

"Your company should be used as a model for other consumer product companies as an example of customer service."
F.B., NY

"I just want to say how happy I am, every time I make a cup of coffee brewed by your machine. I purchased your machine about 6 months ago. I had a slight problem with it(probably was just me). Sent it off to you and in a week's time I had it back good as new again!! In these days, it great to do business with a company that performs to the letter of their warranty! Your actions have created a customer for life, and my hat is off to your company for that!"
A.O., KY

"I wanted to write to let you know how pleased my wife and I are with the customer service we recently experienced with your company. Our Capresso C1000 died on us after almost 2 years of service. My wife contacted your customer service department and was immediately sent a pre-paid mailing label. We returned the machine and 3 days later we had it back. The machine had been overhauled and works perfectly. You even threw in an extra water filter! Your $150 service charge is extraordinarily fair, especially in light of the fact that you paid shipping both ways and gave us an extra filter. We won't hesitate to buy Capresso products in the future because it's clear that you stand behind those products and treat your customers well. To be honest, it was the best customer service experience I've ever had with a consumer product. Well done!"
M.S., DC

" We sent in our Capresso Ultima for repair and you guys did a great job. It was only out of my house 10 days counting the weekend. It works like brand new. Can't thank you enough, and tell you how easy you were to work with on this. My machine was not on warranty any longer and I was shocked at how little it cost for the repair, plus you paid the postage both directions. I love my Capresso, and an so impressed with your service now. Yes, I am a satisfied customer, and will brag about my machine and your service more than I already have."
T.W. LA

"Great customer service. I made a call to your service area which was quickly returned. My problem was resolved immediately. Usually it seems as if numerous attempts need to be made to solve the simplest problem. As often as I see poor service and complain, I thought I should take the time to point out a positive experience."
L.A., VA

"I did not know where I should direct this feedback but felt it important to pass along. I manage a support team for a software developer so I understand the value of customer satisfaction. I also know that it is seldom the team receives positive feedback. I was absolutely thrilled with the level of customer service and excellent attention my problem received. I made the contact thinking the experience would probably result in disappointment but was clearly wrong....and it was refreshing! The experience was efficient and very FAST. I love my coffee maker and was so glad I didn't have to live without it long. Thanks for a great experience!"
A.K., NC

"I called Customer Service a couple of weeks ago because I was having trouble with coffee coming out of the nozzles on my Ultima slowly. I wanted to write and tell you how excellent your customer service rep was. Unfortunately, I didn't write his name down, so can't remember who I spoke to! He very patiently talked me through cleaning the machine (something I should have been doing, obviously). At no time did he act annoyed -- even though it was my fault the machine wasn't working properly. The machine is now working perfectly. As I'm sure you know, customer service today is practically nonexistent and it was such a pleasure to speak to someone who actually provided excellent service. I hope if you can't determine who I spoke to that you will let the reps know that I appreciated the service. Based on my experience with this call I will always buy Capresso."
S.P., CO

"Just wanted to let you know that Heather (last name unknown) was very pleasant in resolving my repair order. There was also a male involved in the beginning who was very helpful as well. I think his name was Brad but that could be wrong.
M.D., GA

"I would like to say thank you to Dan for helping me resolve my problem with my previous order. Because of people like him that can handle problems with the right approach, your company will be very successful."
P.G., MA

"Thank You doesn’t seem like a strong enough statement for how I feel about you guys, the performance far exceeded my expectations." M.C., FL

"In this day and age, most companies take their customers for granted -- you and the entire Capresso management team should feel proud that your organization operates in a manner which bucks this unfortunate trend."
C.K., PA

"How refreshing to get a personal response to my registration card and comments... I will certainly recommend your product."
J.F., SC

"Congratulations on your customer service! I left a message today and received a call back within the hour. In the meantime I had ordered the spare part Ineeded using the web site (also easy). Your product (Burr Grinder #551) also works great Thank You.
T.N., NY

"I spoke to one of your customer service people today and she was a delight. Not only did she help me with the problem I had, but she did it in such a wonderful way I did not get her name, but she made me even happier I purchased one of your products the Ultima. Thanks again for having a great staff of support people, it is really refreshing, and work with Capresso personnel."
E.A., NJ

"I am a longtime Capresso fanatic. Yours are the only products that I will purchase for great coffee. Recently my CoffeeTec was leaking from under the water dispenser. I sent the maker to you for repair and I believe a new base unit was returned to me. Your company is without a doubt the best company to do business with and the bonus is the products are great too!! You have my undying loyalty along with the loyalty of my parents, my kids, some of our friends and anyone else I can convince to try your products. Thanks for being you!!"
C.C., AZ

"I want to commend Colleen at your Customer Service Center who was extremely professional, polite and helpful with my request for a replacement drip stopper. As I told Colleen, I don't mind spending the extra dollar when I know that I will get such superb service. Please let this young lady know that she is an outstanding representative for you."
M.P., PA

 


Authorized Resellers

In order to protect the integrity of our products and to make sure that you will get your products complete and as promised by us, Capresso and Jura-Capresso sell through authorized retailers only. All stores and websites listed in our directory are authorized to sell Capresso products. ATTENTION: If you intend to buy from any other retailer, it is possible that you might lose any or all of your Capresso warranty privileges. You can always contact us before your purchase to make sure you buy from an authorized Capresso retailer (contact@capresso.com). Just give us the company name, address and telephone number of the retailer you intend to make your purchase from. For store locator click here.

Non - Authorized Resellers

If you buy a new or used Capresso or Jura-Capresso product from a non-authorized reseller, you will automatically forfeit your warranty protection. Non-authorized resellers include for instance: Any seller on ebay, any website which does not clearly state its complete legal company name, full address and telephone number or any retail store, mail order company or other retailer or person, who does not buy its products directly from Capresso Inc.

 


Warranty

HOME USE: Limited One Year Warranty.
OFFICE \USE: Limited Six Months Warranty.
This warranty is in effect for the period described above from the date of the first consumer purchase and is limited to the United States of America. This warranty covers all defects in materials or workmanship (parts and labor).
Special free transportation coverage within the warranty period:
This warranty also covers free shipping to and from our repair center (UPS ground) for the Continental US (except Alaska and Hawaii) for the following products (model #s): 112, 113, 114, 121, 152, 153, 156, 158, 351, 437, 439, 440, 453, 471, and all Jura-Capresso IMPRESSA Automatic Coffee Centers
This warranty DOES NOT cover:
Any machine not distributed by CAPRESSO within the United States.

  • Any machine not purchased from an Authorized Capresso Reseller.

  • Damage caused by accident, abuse, negligence, misuse, improper operation or failure to follow instructions contained in this manual.

  • Any service or alteration performed by an unauthorized person, company or association.

  • Damage caused by neglecting and omitting cleaning and decalcifying cycles.

  • Damage caused by use of instant coffee or any other ingredients not allowed in this product.

  • Any transportation costs outside the Continental United States.

  • Specific Parts – not covered by this warranty: Any glass carafes, vacuum glass parts and glass lined thermal carafes and charcoal filters.

For all Automatic Coffee Centers (C1000, C1300, C1500, C3000, and all Jura-Capresso IMPRESSA Models: E8, F7, F9, F9LE, S7, S8, S9): Please send the warranty registration card (or register through this website) within 2 weeks after purchase, otherwise your warranty will be voided.
Other Limitations and Exclusions:
Any implied warranties including fitness for use and merchantability are express warranty set for the above and no person is authorized to assume for CAPRESSO or Jura-Capresso any other liability in connection with the sale of the machine. CAPRESSO and Jura-Capresso expressly disclaims liability for incidental and con-sequential damages caused by the machine. The terms "incidental damages" refer to the loss of the original purchasers time, loss of the use of the machine or other costs relating to the care and custody of the machine. The terms "consequential damages" refer to the cost of repairing or replacing other property which is damaged when this machine does not work properly. The remedies provided under this warranty are exclusive and in lieu of all others. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

 


Returns

If, for any reason, you are not completely satisfied with your purchase from the Capresso website, you may return it within thirty (30) days to Capresso and obtain a full refund of the original purchase price of the product, excluding shipping and handling charges. All returns must be accompanied by a Return Merchandise Authorization. To obtain your Return Merchandise Authorization, please contact our customer service department at 800-767-3554. One of our customer service associates will assist you in either a merchandise exchange or return of the product for a credit of the purchase price (excluding shipping and handling charges). If your original payment was made by check will issue a check for the return; if the original payment was made by credit card, your credit card account will be credited. Please allow one billing cycle for credits to be issued on your credit card.

You must return the product at your expense in undamaged condition in the original box with all materials and package inserts. Your return authorization number and a copy of the original packing slip must accompany the return. Upon receipt of the returned product the exchange or refund will be initiated.

If you received an item as a gift, you need documentation to show that the item was originally purchased on the Capresso website. If the product was bought from another source you need to deal with that resource.

Important: If you buy your Capresso product from another source, the above return policy does not apply. The return policy of that retailer is then in effect.

 


Legal

© 2002 Capresso Inc. All rights reserved.
Any visitor to these Web pages may download, copy or transmit, solely within the United States, any portion of the material in the Web pages of Capresso Inc. (Capresso) for informational and noncommercial personal purposes only. Each copy of these materials must retain all copyright and other proprietary notices contained therein. The text, images, audio files, animation files, video files and their arrangement on this site are subject to copyright and other intellectual property protection. Furthermore, the Capresso name and logo are registered trademarks. These trademarks and other Capresso names, logos and service marks may not be modified, and they may not be used, downloaded, copied or distributed in any way except as an integral part of an authorized download, copy or transmission of material in these Web pages. No license to any Capresso intellectual property has been granted by this site. No other use, copying or transmission, in whole or in part, of any material may be made without the express prior written permission of Capresso.

The information in these Web pages is intended for U.S. customers only and is provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. In no event shall Capresso be liable to any person for any special, indirect or consequential damages relating to this material.

Any issues involving this site shall be governed by the laws of the state of New Jersey and anybody using this site agrees that any lawsuit shall be litigated in state or federal court in New Jersey.

Some products may be shown with optional equipment. Further information can be obtained by contacting the Capresso Customer Service.

Capresso may at any time change the information of this website. Visitors are bound by any such revisions and therefore should periodically visit this page to review the then-current Web site information.

While Capresso makes all reasonable efforts to provide accurate information on this site, there is no guarantee or warranty of accuracy. Furthermore, we do not assume any liability for the accuracy or completeness of information presented on this site. Any rights not expressly granted herein are reserved.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



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